Refund & Returns

Returns Policy – Open Ear UK

Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for a return, your headphones must be unused, in the same condition you received them, and in the original packaging with all accessories included. A receipt or proof of purchase is required.

Partial refunds may apply if:

• The item shows signs of use
• The item is not in original condition, is damaged, or is missing parts for reasons not due to our error
• The item is returned more than 30 days after delivery

Refunds Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund is approved. Approved refunds are credited to your original payment method within 5 to 10 business days.

If your refund hasn’t arrived after that, check with your bank or card provider first, as processing can take extra time. If it still hasn’t shown up, contact us at info@open-ear.uk.

Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges We only replace items if they are defective or damaged. To arrange an exchange, email info@open-ear.uk.

Shipping returns You are responsible for return shipping costs, which are non-refundable and will be deducted from your refund if applicable. We recommend using a trackable shipping service for higher value items, as we can’t guarantee receipt of returned goods.

Need help? Contact us at info@open-ear.uk for questions about refunds and returns.